Privacy Policy

1. Who We Are

Ninjaexcel.com is a website and Excel training platform operated by The Ninja Company SpA , with a U.S. mailing address at 25 SW 9th St, Suite 403, Miami, FL 33130.

Use of the Platform implies acceptance of this Privacy Policy. Our refund terms are available at ninjaexcel.com/personal-refund-policy/ and ninjaexcel.com/business-refund-policy/. A general Terms of Service in English is not yet published; Spanish-speaking Users can find our current Terms and Conditions at ninjaexcel.com/es/terminos-y-condiciones/.

2. Information We Collect

• Registration data: full name and email address, when you create a User Account
• Company data (when applicable): company name and job title
• Usage and browsing data: pages visited, course interaction, and IP address, through cookies and analytics tools
• Payment data: processed by our payment provider; Ninja Excel does not store your full card details
• Phone number (only if you provide it): used solely for the purposes you consent to, as described in Section 5

We do not knowingly collect sensitive personal information (health, biometric data) or information from children under 13.

3. How We Use Your Information

We use your personal information to:

• Create and manage your User Account and give you access to the courses you purchase
• Process payments and issue the corresponding documentation
• Send you account-related communications and, only with your consent, marketing communications
• Improve the Platform through aggregated usage analysis
• Comply with applicable legal and regulatory obligations

4. Marketing Emails and CAN-SPAM Compliance

When we send you commercial email, we commit to:

• Not using false or misleading header information or deceptive subject lines
• Identifying the message as an advertisement when required by law
• Including our valid physical postal address (25 SW 9th St, Suite 403, Miami, FL 33130) in every commercial email
• Providing a clear and conspicuous opt-out mechanism in every commercial email
• Honoring opt-out requests within 10 business days, and never selling or transferring your email address after you opt out
• Monitoring any third party that sends commercial email on our behalf for compliance with these commitments

You can unsubscribe at any time using the link included in any marketing email, or by emailing support@ninjaexcel.com.

5. Calls and Text Messages (TCPA Compliance)

We will only contact you by autodialed, automated, or prerecorded calls or text messages for marketing purposes if you have given your prior express written consent (for example, by checking a dedicated consent box when submitting your phone number). Message and data rates may apply.

You may withdraw your consent at any time by replying STOP to any text message, or by emailing hola@ninjaexcel.com. We honor the National Do-Not-Call Registry and will not contact you for marketing purposes once you opt out.

6. Your Choices

You can, at any time and free of charge:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, when it is no longer necessary for the purposes it was collected for
• Opt out of marketing emails, calls, or text messages, as described in Sections 4 and 5

To exercise these choices, submit a request through our data privacy request page. We will respond within a reasonable time.

Note: this policy does not yet address state-specific privacy laws (such as California’s CCPA/CPRA). If you are a California resident and have questions about your state privacy rights, please contact us at support@ninjaexcel.com.

7. Security and Data Retention

We implement technical and organizational security measures to protect your data, including encryption of stored and transmitted information, and restricted access controls for our team. In the event of a data breach, we will notify affected Users as soon as reasonably possible.

We retain your data until the Platform is discontinued, or until 1 year has passed since your last recorded activity or account closure, whichever occurs first.

8. Cookies and Tracking Technologies

We use cookies and similar technologies, grouped as follows:

• Essential: necessary for the website to function (Cloudflare)
• Analytics: to understand how you use the Platform (Google Analytics, Hotjar)
• Marketing: to personalize communications and advertising (HubSpot, Meta)
• Support: to enable our help chat (Intercom)

You can configure your browser to reject non-essential cookies; this may affect your experience using the Platform. Each provider’s own privacy policy is available on their respective websites.

9. Children’s Privacy (COPPA)

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly and close any associated User Account.

10. Scope of This Policy

This Privacy Policy applies to visitors and Users of ninjaexcel.com (Global/US). Users of our Chile, Spain, and Latin America sites are covered by separate, locally adapted privacy policies, available at ninjaexcel.cl, ninjaexcel.es, and ninjaexcel.com/es respectively.

Contact

The Ninja Company SpA
25 SW 9th St, Suite 403, Miami, FL 33130
support@ninjaexcel.com
This policy may be updated periodically. We will notify you of significant changes through the Platform or by email.