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B2B Refund Policy

At Ninja Excel, we want your organization to feel confident in its purchase. You may request a refund within 14 calendar days after the Course Start Date, subject to the eligibility conditions set out below.

This Refund Policy applies exclusively to B2B purchases made directly with Ninja Excel, whether through the self-service option (“FOR MY COMPANY”) or through a sales-led purchase assisted by our sales team.

This policy does not apply to purchases made through the B2C channel, the “FOR ME” option, or any other channel or purchase method offered by Ninja Excel. Such purchases may be subject to different terms, conditions, refund policies, or agreements.

Where a purchase is governed by a contract, proposal, purchase order, or commercial terms negotiated between Ninja Excel and the customer, those terms will prevail over this policy in the event of a conflict.

Definitions

  • Course Start Date: the date set for the start of the course or learning program. This date may differ from the date set for invoicing the purchase. The refund request period is always counted from the Course Start Date.
  • Completed: a unit or certification is considered completed when the learner has gone through its entire syllabus, regardless of whether they obtained the corresponding certificate.

Who May Request a Refund

Refund requests must be submitted by the account administrator registered on the purchase, or by the person who authorized the purchase on behalf of the organization. Requests submitted by individual learners or by users who are not authorized representatives of the purchasing organization will not be processed.

1. The refund request must be submitted within 14 calendar days after the Course Start Date by sending an email to support@ninjaexcel.com; and

2. The licenses included in the request must not have reached the applicable learning milestone described below.

Eligibility is assessed on a license-by-license basis. Licenses that have already reached the applicable milestone are excluded from the refund; the remaining licenses may be refunded, provided the request is received within the 14-calendar-day period.

Unassigned and Unused Licenses

Licenses that were never assigned to a learner, or that were assigned but never used by the learner, are fully refundable within 14 calendar days after the Course Start Date.

Individual Courses

For individual courses, a license may be refunded as long as the assigned learner has not completed the first unit of the course.

Once the first unit has been completed, that license is no longer eligible for a refund.

Excel Full

For Excel Full, a license may be refunded as long as the assigned learner has not completed any of the certifications included in the program.

Once the learner has completed their first certification, that license is no longer eligible for a refund.

Partial Refunds and Volume Pricing

When only part of a purchase is refunded, the refund will be calculated based on the unit price actually paid for the returned licenses.
 
If the purchase benefited from volume pricing and the refund reduces the number of retained licenses below the threshold that qualified for that price, Ninja Excel will recalculate the unit price of the retained licenses according to the applicable tier. The refund amount will be adjusted accordingly.

How to Request a Refund

To request a refund, contact our support team within 14 calendar days after the Course Start Date by sending an email to support@ninjaexcel.com and including:

  • The email address associated with the administrator account.
  • The company name and the order or purchase details.
  • The number of licenses for which a refund is requested and, if applicable, the learners to whom they are assigned.

Once the request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase. Where an invoice has been issued, Ninja Excel will issue a credit note in accordance with applicable tax regulations, and any taxes, withholdings, or transaction fees will be handled as required by the laws of the invoicing country.

The refund may take 5 to 10 business days to appear in your account, depending on your financial institution.

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Access After a Refund

Once the refund is approved, assigned learners will lose access to the refunded licenses.

Certifications, course progress, reports, and any other benefits associated with the refunded licenses will also be canceled. If the entire purchase is refunded, the administrator’s access to the account dashboard and associated reports will also be revoked.

Non-Refundable Purchases

The following are not eligible for a refund under this policy:

  • Onboarding, implementation, setup, and integration services
  • Custom or tailored content, custom reports, and any specific work requested by the customer
  • Licenses that have already reached the applicable learning milestone described above
  • Any product or service expressly identified as non-refundable at the time of purchase.

Exceptions and Misuse

Ninja Excel reserves the right to deny refund requests in cases of suspected fraud, misuse of the refund policy, repeated refund requests, or any other activity intended to obtain access to learning content without completing the purchase.

Refund eligibility is determined based on the Course Start Date and learners’ course progress at the time the refund request is received.

This Refund Policy applies to purchases made directly with Ninja Excel and may not apply to purchases made through third-party platforms or resellers, which may be subject to their own refund policies.