Personal Refund & Cancellation Policy
At Ninja Excel, we want you to feel confident about your purchase. If the course or learning program isn’t the right fit for you, you can request a refund within 14 calendar days of your purchase, subject to the conditions below.
What this policy covers
This Refund & Cancellation Policy applies only to purchases made through Ninja Excel’s B2C channel, under the “FOR MYSELF” option.
It does not apply to purchases made through any other sales channel or purchase option, including B2B Self-Service, “FOR MY COMPANY,” or any other channel or purchasing method offered by Ninja Excel. Those purchases may be subject to separate terms, conditions, refund policies, or agreements.
Refund eligibility
Both conditions must be met:
- The refund request is submitted within 14 calendar days of the original purchase date, by email to support@ninjaexcel.com.
- The course or program has not reached the learning milestone described below.
Individual courses
You can request a refund as long as the learner has not completed the first unit exam. Once that exam is completed, the purchase is no longer eligible for a B2C refund.
Excel Full
You can request a refund as long as the learner has not completed at least one certification included in the program. Once the learner completes their first certification, the purchase is no longer eligible for a refund.
How to request a refund
Write to support@ninjaexcel.com within 14 calendar days of your purchase. Include the email address linked to your Ninja Excel account and your order or purchase information.
Once your request is reviewed and approved, the refund goes back to the original payment method. Allow 5–10 business days for it to appear in your account, depending on your financial institution.
Access after a refund
Once a refund is approved, the learner loses access to the purchased course or program. Any certifications, course progress, or other benefits tied to that purchase are also cancelled.
Exceptions and abuse
Ninja Excel can deny a refund request in cases of suspected fraud, abuse of the refund policy, repeated refund requests, or other activity intended to obtain access to the learning content without completing the purchase.
Eligibility is determined by the purchase date and by the learner’s course progress at the time the request is received.
Non-refundable purchases
Any product or service identified as non-refundable at the time of purchase is excluded from this policy.
This policy covers purchases made directly through Ninja Excel. It may not apply to purchases made through third-party platforms or resellers, which have their own refund policies.