Take full control and manage your team’s training without intermediaries.
Hands-on Excel Training
for tech and telecom industry teams
Train your teams to work with aligned KPIs, consistent calculations, and standardized Excel reports across Product, Support, Operations and Commercial.
What do your teams achieve by training in Excel?
Teams in Technology and Telecommunications work with data from CRM, ERP, support platforms, internal tools and network systems. When each area structures and interprets this data differently, it becomes harder to keep reports aligned.
Product, Support, Engineering, and Operations manage KPIs such as churn, SLA, and ticket response times. If each area calculates these indicators with different criteria, reports may not match and decisions require extra validation.
With hands-on Excel training, your teams can:
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1Bring together data from
CRM, ERP, support platforms, and network systems without reformatting files repeatedly.
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2Apply consistent criteria for KPIs
such as churn, SLA, severities, and response times.
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3Automate recurring calculations
such as ticket volumes, segmentations, forecasts, or capacity analysis.
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4Produce consistent reports across teams,
reducing manual rework and alignment checks.
The unique value of Ninja Excel
The only platform where your teams learn directly inside live Excel using a practical, scenario-based methodology.
Excel live in the browser
Teams work directly in Excel from the browser, with no downloads or installations.
SECM learning paths
Participants are assigned to the right level based on actual skills, closing gaps without repeating or skipping content.
Online teacher with Microsoft Office Specialist certification
Teams receive real-time support from an online teacher certified as a Microsoft Office Specialist
Progress reports
Receive periodic reports showing each participant’s progress, completion status and final exam results.
What our company gains by training in Excel
Commercial teams, product managers, and support agents
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Generate sales reports, forecasts, and support metrics with fewer corrections.
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Apply consistent criteria for KPIs such as churn, SLA, and ticket response times.
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Improve data quality with validated and consistent formats.
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Deliver aligned information to stakeholders.
Data analysts, operations managers, and PMO
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Integrate data from CRM, ERP, ticketing systems, and internal platforms into structured files that are easy to update.
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Automate recurring calculations such as volumes, averages, or capacity.
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Reduce rework with standardized templates and aligned metrics.
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Gain more time for analysis and follow-up.
Training and development teams
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Assign the right levels using the Ninja Excel Test.
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Receive clear reports on progress and final results.
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Justify investment with verifiable performance metrics.
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Manage training groups and schedules without added administrative workload.
Strengthen how your team uses Excel in their day-to-day work
Improve how your teams analyze data, build reports and present results. With Ninja Excel, they learn inside live Excel, apply each function to their workflows and receive support from an online teacher with Microsoft Office Specialist certification.
Start today and apply each exercise directly to your day-to-day Excel files.
How your teams solve real challenges with Excel
Use case 1
Month-end close in Finance
(software company)
Before: Emily, a finance analyst, receives invoices, purchase orders, and MRR/ARR reports from sales and operations. Each team uses different formats and formulas. Emily adjusts columns, fixes calculations, and aligns dates before closing the month.
After: Using structured tables, data validation, SUMIFS, XLOOKUP, and standardized formulas, Emily integrates the information without rework and no longer needs to adjust formats or formulas before closing the month.
Use case 2
Technical support in telecommunications (service desk/NOC)
Before: Jason manages support for internet and phone services. Tickets come from the ticketing system, email and internal chats, each with different categories and severities. His team standardizes descriptions before reporting.
After: With drop-down lists, field validation, advanced filters and consistent rules, Jason consolidates tickets quickly and identifies recurring patterns without delays.
Use case 3
Product and Customer Success in SaaS
Before: Megan (Product Manager) analyzes feature usage, Ryan (Customer Success Manager) calculates churn, renewals and adoption. Product uses event-based usage; CS uses active accounts and licenses, creating inconsistent numbers.
After: With consistent tables, aligned columns (customer ID, period, usage, licenses) and XLOOKUP to cross-reference data, both teams work with the same criteria and their reports align.
Use case 4
Network operations in a telecommunications company (fixed/mobile)
Before: Danielle reviews performance using NMS metrics (traffic, latency), dashboards (packet loss, availability) and field reports. Each source uses different formats, making it hard to anticipate demand changes.
After: Using absolute and relative references, SUMIFS, AVERAGEIFS, and trend formulas, Danielle consolidates all sources into one workbook and reviews traffic variations using consolidated tables and trend formulas.
Choose how you want your team to learn Excel
See what your team gets with Ninja Excel compared to standard training or video-based self-learning.
Frequently Asked Questions
about Excel training for Technology, Software and Telecommunications
Which Excel certifications do you recommend for technical teams such as data analysts, PMO, or operations managers?
Which certifications are most useful for commercial teams, product teams, or support?
How is training progress measured in Ninja Excel?
Can the training be customized to our company’s KPIs or internal processes?
What is the difference between learning in live Excel versus other formats?
Is it compatible with our company’s infrastructure and systems?
How much time does a participant need to complete a certification?
Let’s design the
Excel training
your team truly needs
Tell us about your team and the goals you want to achieve. We’ll show you how Ninja Excel can support you with a proposal aligned to your needs.